The Social Media Guard acts as an intelligent, documenting and self-verifying “middleware”. This intermediate application offers significant advantages, as it is compatible with a variety of systems. For example, it serves as a distribution programme in ticket systems or in customer relation management systems, resulting in a significant reduction in workload.

At regular intervals the social media guard checks the social media, as agreed individually with our customers. In general, the test is carried out once an hour. The Social Media Guard documents all messages that are delivered via the social media channels.

These messages are first documented in a central system and subsequently forwarded as notification to the medically and technically trained employees of Cross4Channel GmbH. These manually check the messages for pharmacological relevance and decide on the further obligation to report to the sponsors.

As specialists in digital healthcare marketing, we know that data protection is a top priority, especially in the pharmaceutical environment for pharmaceutical companies and patients. We have made it our mission to set the highest safety standards. As a result, all our data centres are located in Europe, are ISO 27001 certified and thus conform precisely to the German Data Protection Act.

Benefit from our technical expertise and specialisation in the healthcare sector as part of the Service Level Agreement. Together, we will reach an agreement on the services to be provided and the time frame. Thus you can be sure to receive all contributions and comments within the designated parameters.

Your Benefits

Benefit from our technical expertise and specialisation in the healthcare sector:

Full Service: 24/7

Our system is integrated into a redundant architecture, resulting in high reliability and maximum availability. This is how the Social Media Guard can meet your needs.

Service Level Agreement

With us you will receive a corresponding agreement about the service to be provided. Thus you can be sure to receive all reviews within the designated parameters. And that’s a promise!


Are you used to being aware of SOPs? So are we! We provide the highest level of security and quality through established standard systems architecture, systems development and operations practices. Of course, “Made in Germany”.

Data protection

Benefit from the high security requirements of our systems and operation in European data centres. All data centres are ISO 27001 certified and offer maximum availability.

If you have any questions we are happy to assist you. Feel free to contact us at any time.