Pharmacovigilance monitoring across social media channels
The Cross4Channel® Social Media Guard fully enables audit-compliant monitoring of a wide variety of social media channels.
For this purpose, the software has an integrated audit trail which acts as an internal control system. To ensure complete documentation, all executed procedures are monitored, documented and logged within this audit trail.
As a pharmaceutical company or manufacturer of medical devices, you have a national and international obligation to use appropriate measures and processes to monitor the safety of medicines (pharmacovigilance) and medical devices.
The high standards of drug safety (pharmacovigilance) and patient safety have historically made it difficult for pharmaceutical manufacturers to maintain and monitor digital communication channels on social media.
The great effort involved in monitoring Facebook pages, Twitter accounts or the delivery of social media advertising generally makes them highly expensive to monitor.
Cross4Channel® Social Media Guard offers a technical solution that can be used to fully monitor a wide range of social media channels in an audit-compliant manner.
Our system guarantees high reliability and maximum availability. This service is guaranteed by the simultaneous execution of multiple instances within the system. Due to established standard operating procedures in the system architecture, system development and operations, no damage will arise in the event of a partial failure, as another part of the system will take over the function. This type of system security is also known as redundant architecture and provides the highest level of security and quality.
If you have any questions we are happy to assist you. Feel free to contact us at any time.
Channels and Platforms
Almost all social media channels today have third-party application interfaces and can be monitored by the Social Media Guard.
The Social Media Guard operates in accordance with the following regulations and legal provisions: